Public Relations

About This Class

How a security guard represents themselves in public shapes how people see the business or property they're protecting.

This 4-hour course is part of the BSIS-required Mandatory Skills Course training and covers professional conduct, public interaction, and how to represent your employer well in every interaction.

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What You'll Learn

• Professional conduct standards and how they reflect on the business or property you're protecting
• How first impressions and demeanor shape public perception of the site you're posted at
• Handling public inquiries, complaints, and requests with courtesy and confidence
• De-escalating tense interactions without letting them escalate further
• Setting and communicating boundaries professionally, even with uncooperative individuals
• Real-world scenarios and practice exercises to apply these skills before you're using them on the job

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Course Format & Details

This is an in-person, instructor-led course taught at our BSIS-authorized training facility in Sacramento. Instruction combines classroom lecture with practical exercises so you leave with real experience handling public interactions, not just theory.

• Format: In-person, instructor-led
• Duration: 4 hours
• Location: Sacramento, CA
• Class size: Small groups for individual instruction and feedback

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Who Should Take This Course

This course satisfies one of the four required Mandatory Skills Courses under California's 40-hour BSIS training requirement. It's built for:

• Newly licensed security guards completing their required 16 hours of Mandatory Skills training within 30 days of guard card issuance
• Proprietary private security officers (PSOs) completing their required training hours
• Any licensed guard looking to sharpen public interaction and professionalism skills

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Requirements

No prior experience is required. You'll need a valid photo ID and, if you're completing this as part of your required Mandatory Skills hours, your BSIS guard card or proof of application. Please arrive a few minutes early — late arrivals may not be able to receive credit for the full session.

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Part of the Mandatory Skills Package

Public Relations is one of four courses that make up the required Mandatory Skills training (Public Relations, Observation & Documentation, Communication and its Significance, and Liability/Legal Aspects).

If you still need all four, our Mandatory Skills Package bundles them together at a better price and gets your full 16-hour requirement scheduled in one booking.

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Frequently Asked Questions

Is this course required for my guard card?

‍Yes — Public Relations is one of the four Mandatory Skills Courses required by BSIS within 30 days of your guard card being issued.

Can I take this course on its own, or do I have to buy the full package?

‍You can book this course individually, or save by booking all four Mandatory Skills Courses together through our Mandatory Package.

Do I need my guard card in hand before I take this class?‍

You can take this course with an active application on file with BSIS — you don't need to have received the physical card yet.

What happens if I need to reschedule?

‍Contact us as soon as you know you can't make your scheduled session and we'll help get you into another upcoming date.

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Taught at our BSIS-authorized training facility.