Communication & Its Significance

About This Class

Clear communication is often what keeps a small issue from becoming a bigger one.

This 4-hour course is part of the BSIS-required Mandatory Skills Course training and covers verbal, nonverbal, and radio communication skills every security guard relies on.

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What You'll Learn

• Effective verbal and nonverbal communication techniques for a range of situations and audiences
• Radio communication protocol and standard terminology used on post
• Chain-of-command reporting — who to notify, when, and how
• How clear, calm communication can de-escalate a situation before it becomes a bigger problem
• Common communication breakdowns and how to avoid them
• Real-world scenarios and practice exercises to apply these skills before you're using them on the job

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Course Format & Details

• Format: In-person, instructor-led
• Duration: 4 hours
• Location: Sacramento, CA
• Class size: Small groups for individual instruction and feedback

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Who Should Take This Course

This course satisfies one of the four required Mandatory Skills Courses under California's 40-hour BSIS training requirement. It's built for:

• Newly licensed security guards completing their required 16 hours of Mandatory Skills training within 30 days of guard card issuance
• Proprietary private security officers (PSOs) completing their required training hours
• Any licensed guard looking to sharpen communication and radio protocol skills

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Requirements

No prior experience is required. You'll need a valid photo ID and, if you're completing this as part of your required Mandatory Skills hours, your BSIS guard card or proof of application. Please arrive a few minutes early — late arrivals may not be able to receive credit for the full session.

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Part of the Mandatory Skills Package

Communication and its Significance is one of four courses that make up the required Mandatory Skills training (Public Relations, Observation & Documentation, Communication and its Significance, and Liability/Legal Aspects). If you still need all four, our Mandatory Skills Package bundles them together at a better price and gets your full 16-hour requirement scheduled in one booking.

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Frequently Asked Questions

Is this course required for my guard card?

‍Yes — Communication and its Significance is one of the four Mandatory Skills Courses required by BSIS within 30 days of your guard card being issued.

Can I take this course on its own, or do I have to buy the full package?

‍You can book this course individually, or save by booking all four Mandatory Skills Courses together through our Mandatory Package.

Do I need my guard card in hand before I take this class?

‍You can take this course with an active application on file with BSIS — you don't need to have received the physical card yet.

What happens if I need to reschedule?

‍Contact us as soon as you know you can't make your scheduled session and we'll help get you into another upcoming date.

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Taught at our BSIS-authorized training facility.